Position Details: Customer Service Representative - German Speaker C1

Description:

Join Our Team as a Customer Service Representative (Supply Chain) - German Speaker C1 in Bucharest, Romania!

Are you ready to elevate your career and enjoy the flexibility of working from home? We have an exciting opportunity for you to join our dynamic team at Goodyear as a Customer Service Representative in Bucharest, Romania.

Job Details:

• Position: Customer Service Representative (Supply Chain) - German Speaker C1
• Location: Bucharest, Romania
• Travel: Up to 20% of the time
• Salary: €19,000 - €33,000 + €400 annual bonus for German fluency
• Relocation Package: None

Why This Opportunity is Perfect for You:

• Work from Home: Enjoy the flexibility and comfort of working from home, balancing your professional and personal life seamlessly.
• Competitive Salary and Benefits: Attractive salary package, bonuses, private medical services, life insurance, flexible benefits, and more.
• Career Growth: Opportunities to develop your skills and advance your career within a global company.

Must-Haves:

• German Skills C1
• English Skills C1
• 1 year of experience in a customer-facing environment

Nice-To-Haves:

• Experience in automotive/industrial and international environments
• Order Entry and Order Management Experience

Job Purpose:

• Handle customer orders and order-to-cash related requests.
• Deliver exceptional customer value by following Goodyear Dunlop processes and guidelines.
• Collaborate closely with Sales and other Supply Chain departments to meet customer needs and maximize satisfaction.

Main Responsibilities:

• Order Entry: Receive and process customer orders, inform customers about product availability and delivery dates.
• Order Management: Follow-up on orders and inquiries, ensuring clear and reliable order confirmations.
• Quality Management: Process customer claims and drive swift resolution of notifications.
• First Contact Resolution: Maximize customer requests answered during the first contact, logging and following up on remaining requests.
• Sales and Customer Order Fulfillment: Take necessary actions to fulfill orders and guide customers through our product portfolio.

Skills and Experience:

• 1 year of experience in a customer-facing environment
• Proficiency in MS Office applications and SAP transactions (order management & quality management)
• Excellent English and German communication skills (any other European language is a plus)
• Ability to work effectively in a team, support team goals, and communicate with customers

What We Offer:

• Competitive salary package
• Free private medical services and life insurance
• Flexible benefits from your favorite brands
• Easter and Christmas bonuses
• 25 vacation days/year
• Referral bonuses for new hires recommended by you
• Work From Home & Flexible Working Hours
• Discount on Goodyear tires
• Sponsorship for ACCA certification
• Free access to the Bookster library
• Discounts on products and services through agreed partnerships

Interview Steps:

• HR Interview
• Hiring Manager Interview
• German Language Assessment

About Goodyear: Goodyear is one of the world's largest tire companies, employing about 71,000 people and manufacturing products in 55 facilities across 22 countries. Our Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, develop state-of-the-art products and services that set industry standards.

Take the Leap Join us in making a difference and enjoying the flexibility of working from home. Apply today and discover the incredible opportunities that await you at Goodyear in Romania.

Your Future Starts Here – Apply Now!

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