Position Details: Customer Service Advisor (Swedish) VISA + Relocation Package

Description:

Proficiency in Swedish (near-native or native, CEFR level C1) and strong English skills (B1+ or better) for understanding documentation and accurately logging information in client systems.
Previous experience in an outsourced customer service environment is advantageous.

Handle customer queries via phone and provide resolutions to end users.
Record case resolutions in the contact center tool based on client communication through phone, email, chat, etc.
Ensure cases are resolved within the case life cycle according to individual balanced scorecard metrics.
Escalate priority issues to the immediate lead as per client specifications.
Work independently and collaboratively within a team.
Communicate effectively with internal and external contacts.
Deliver exemplary customer satisfaction.
Meet quality standards on all handled contacts.
Complete hours of staffed time on all scheduled days.
Maintain project targets for response time, handle time, and resolution rate in alignment with Project KRAs.
Perform additional ad hoc tasks to enhance client service or improve KPIs.
Attend required training sessions.

Advanced computer skills with the ability to multi-task across various systems and applications.
Optimistic, friendly, positive, and self-motivated personality.
Ability to work effectively in a team.
Service-oriented with a strong focus on problem-solving.
Willingness to work shift hours or part-time (as legally permissible), with the ability to adapt quickly to changing priorities.
For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of at least 50 words per minute.
No adverse findings in a background check conducted by the supplier, including no criminal record, no default payments to clients, and no unfavorable credit data.
Minimum age of 18 years old.

Perform an action: