Position Details: Italian Customer Service Representative

Description:

Job Overview:
We are seeking enthusiastic and customer-focused individuals who speak Dutch, Polish, Slovak, Norwegian, Italian, Finnish, Danish, or Czech to join our customer service team. As a representative, you will assist customers across a variety of industries with inquiries related to account management, technical support, and general service issues. This role offers an excellent opportunity to develop skills in a dynamic, multicultural environment.

Responsibilities:

• Respond to customer inquiries via phone, chat, or email, delivering prompt and professional assistance.
• Handle account and billing issues, including refunds, updates, and invoice requests.
• Provide support for technical or service-related queries, ensuring accurate solutions and exceptional service.
• Collaborate with team members and escalate issues when necessary to ensure effective problem resolution.

Key Scenarios You May Handle:

• Assisting customers with subscription or service activation and usage.
• Troubleshooting common service or software issues.
• Guiding users through general account and billing processes.

Key Details:

• Location: Multiple locations across Greece.
• Schedule: Monday to Friday, 10:00 - 19:00.
• Salary: Competitive base salary with additional bonuses.
  • Monthly Performance Bonus: up to 10%.
  • Training Completion Bonus: €100.
  • 6-Month Tenure Bonus: €300.
  • Accommodation Bonus: €150 per month for 12 months.
• Relocation Support: Comprehensive package including flight tickets, airport pickup, initial paid hotel stay, and assistance in finding private accommodation.
• Visa Support: This opportunity is for EU Citizens only.
• Training: Paid training provided to equip you with the skills and knowledge required for the role.

Requirements:

• Language Proficiency: C2 level in one of the following languages: Dutch, Polish, Slovak, Norwegian, Italian, Finnish, Danish, or Czech. English proficiency at B2 level is also required for training and internal communication.
• Technical Skills:
  • General understanding of operating systems and common software applications.
  • Typing speed of 25+ wpm with 85% accuracy.
• Soft Skills:
  • Strong communication skills, both written and verbal.
  • Customer-focused mindset with a passion for helping others.
  • Ability to adapt to a fast-paced, multicultural work environment.
• Experience: Prior experience in customer service is a plus but not mandatory.

Additional Information:

• Assessment: Secondary assessment on Harver (language and skills test).
• KPIs: Key Performance Indicators include CSAT (Customer Satisfaction), IR (Issue Resolution), and QA (Quality Assurance) scores.
• Commitment: Minimum 1-year commitment required.
• Engagement: Participation in Customer Service Week and Month activities encouraged.

Why Join Us?
This role offers a chance to work in a vibrant, international setting with opportunities for personal and professional growth. Whether you’re assisting with technical issues or providing exceptional service experiences, you’ll be making a meaningful impact every day.

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